Last updated: September 2026
This policy applies to all direct bookings made through Bali Villa Bookings (balivillabookings.com) for Casa de Loto, Unite By The Sea and Temple of Tides. Refunds are issued to the original payment method used at checkout via our payment processor, Xendit.
| Time before check-in | Refund amount |
|---|---|
| 30 days or more | Full refund, minus payment processing fees |
| 14–29 days | 50% refund |
| Less than 14 days | No refund |
| No-show | No refund |
To cancel a booking, contact us at hello@islanddreamcollective.com or via WhatsApp at +61 433 175 444, quoting your booking reference. Cancellation is only effective once confirmed by us in writing.
Approved refunds are processed back to the original payment method within 7–14 business days. The exact time for funds to appear may vary depending on your card issuer or bank.
Requests to change dates (rather than cancel) are accommodated where possible, subject to availability, and may be made without penalty if requested more than 30 days before check-in. Date changes within 30 days of check-in are treated as a cancellation and rebooking under this policy.
Where a cancellation is due to circumstances outside the guest's control (e.g. government travel restrictions, natural disaster, serious illness with documentation), we will assess refund or credit options on a case-by-case basis, acting in good faith.
In the rare event that we must cancel a confirmed booking (e.g. due to unforeseen property issues), guests will receive a full refund of all amounts paid, or the option to rebook alternative dates at no additional cost.
Island Dream Collective
Email: hello@islanddreamcollective.com
WhatsApp: +61 433 175 444